Good questions.
Everything about booking, flights, payment and cars. Can't find your answer? Ask us directly — a human replies.
Booking & prices
Is the price really fixed?+
Yes. The price you see before booking is the price on your receipt — 6% VAT included. No terminal fee, no night or weekend surcharge, no surge pricing. One price for the whole car, not per person.
How do I book?+
Three steps on forare.eu: choose your route (the price appears immediately), add your time and flight number, then pay. No account, no app download — the whole thing takes about 90 seconds.
How far in advance do I need to book?+
At least 2 hours before pickup. For early-morning departures we recommend booking the evening before.
Can you drive me somewhere other than Arlanda?+
Yes — any address in Sweden, priced instantly. Type your route into the booking page and your fixed price appears, up to 300 km per trip. Longer than that, request a quote in the same form and we come back by email.
Flight & pickup
What happens if my flight is delayed?+
Nothing you need to act on. We watch your flight's live arrival time before every airport pickup and move your driver to match — early or late. The fixed price doesn't change. If your flight is diverted to another airport, call us and we rearrange.
How do I find my driver at Arlanda?+
At the latest 90 minutes before pickup you receive your driver's name, phone number and licence plate. When you land, your driver messages you the exact pickup point — and you can always call them directly.
How long will the driver wait?+
45 minutes of free waiting on every pickup, counted from the moment your driver confirms arrival — and on an airport pickup that can never be earlier than your flight-adjusted pickup time, so passport queues and baggage delays are covered.
Do you track flights for trips to the airport too?+
For trips to Arlanda the pickup time is the one you choose. Add your flight number anyway — if your departure is cancelled or moved, it helps us help you rearrange.
Payment & cancellation
How do I pay?+
You prepay when booking — card, Klarna, Apple Pay or Google Pay, processed securely by Stripe. Your receipt arrives by email with the 6% VAT line specified.
Can I cancel?+
Yes — free cancellation up to 12 hours before pickup, refunded in full to your payment method. Within 12 hours, contact us and we'll always look for a fair solution.
Can I get a receipt for my company?+
Every booking gets a proper receipt by email with VAT specified. For regular corporate travel with monthly invoicing, contact us about a corporate account.
Vehicles & luggage
What cars do you drive?+
Licensed taxi vehicles in five classes: Standard and Electric sedans for up to 4 passengers, Business sedans for the same four in more comfort, SUV/XL for five with more luggage, and minibuses for up to 8. Every car and driver operates under Swedish taxi licensing (taxitrafiktillstånd and taxiförarlegitimation).
How much luggage fits?+
A sedan takes up to 4 bags, of which at most 2 are large suitcases — so 2 large + 2 cabin, 1 large + 3 cabin, or 4 cabin. The SUV/XL and Minibus take more; the minibus takes 8 large suitcases. Travelling heavy — skis, golf bags, a pram? Mention it in the booking notes and we plan for it.
Do you have child seats?+
Yes. Add child seats in the booking form and tell us the child's age — under 1 year, or 1 to 3 years — so we bring the right seat, fitted before pickup. A child seat is 95 kr, included in the fixed price you see before paying.
Can I bring a pet?+
Small pets in carriers are welcome — mention it in the notes so we assign a suitable car.