Cruise Passengers with Mobility Needs

Assistance from the gate through to arrivals is arranged through your airline, usually requested in advance when you book your flight or shortly after. That request is separate from your transfer booking — we don't control or coordinate directly with the airport's assistance service, so it needs to be arranged on the airline side as its own step.

When you book your transfer, use the notes field to describe your mobility needs as specifically as you can — whether you use a wheelchair, need help getting in and out of the vehicle, or are travelling with a mobility aid that needs space. We confirm what we can arrange before pickup, so there are no surprises about the vehicle itself once you're at the pickup point.

Meeting point matters here too: airport assistance often brings passengers to a specific area rather than the general arrivals hall, so mention where you expect to be met so the pickup can be coordinated to that spot rather than a generic one.

Cruise terminals generally offer their own assistance for boarding, separate from both the airport and the transfer — this is usually arranged with the cruise line ahead of sailing, the same way airport assistance is arranged with the airline. Let your driver know at drop-off if you need help connecting with the terminal's assistance service, so the handover at that end goes as smoothly as the one at the airport did.

Each handover — assistance to car, car to terminal assistance — takes a bit longer than a standard transfer, and it's worth planning your morning with that in mind rather than assuming the timings from a typical cruise transfer apply directly. The free waiting time on your pickup gives some margin if any one step runs longer than expected, but a generous overall plan beats relying on that margin.