If You Ever Feel Unsafe During a Ride in Sweden

With a booked transfer, your driver's name, phone number and licence plate are sent to you before pickup, so you can confirm the car and driver match what you were told before you get in at all — a simple check that removes most uncertainty from the start. For any car, booked or not, confirming the licence plate and driver credentials before getting in is standard, sensible practice, not overcaution.

Trust that instinct. Ask the driver to pull over somewhere public and well-lit if you're uncomfortable with the route, the driver's behaviour, or anything else — you're entitled to end a ride early. Sharing your live location with someone you trust before or during any car journey, a habit worth having regardless of country, gives someone else visibility into where you are.

Call 112 immediately for anything that feels like a genuine emergency — it's the number for police, fire and ambulance, free to call, and works the same for visitors as residents. Don't wait to see if the situation resolves itself; it's always better to call and not need to than the other way round.

If something happened that wasn't an emergency in the moment but still felt wrong, report it to us afterwards — as a licensed operation, we take that seriously and follow up properly. Every driver holds a taxiförarlegitimation, and accountability for that licence is real, not theoretical.

None of this is meant to suggest rides are commonly unsafe — the overwhelming majority aren't. The point of having a plan worked out in advance, calmly, is that it removes the need to think it through for the first time under stress, which is exactly when clear thinking is hardest. Knowing the steps — verify, trust your instinct, pull over if needed, call 112 if it's serious, report it afterwards — means you can act on them without having to invent a plan on the spot.