Skärholmen to Arlanda: Booking the Ride for Parents Who Don't Use Apps

You can book using your own account while entering your parent's details as the traveller — their pickup address, flight number if it's a departure, and importantly, their own phone number. That's what determines where the driver's details actually get sent, so it's worth double-checking it's entered correctly rather than left as your own.

The driver's name, phone number and licence plate are sent before pickup to whichever phone number is on the booking. If your parent isn't confident reading a text message on their own, it's worth calling them ahead of time to explain that a message will come through, and what it means — a name, a number, and a car to expect.

Even with everything set up correctly, it's sensible to stay reachable by phone around the pickup time yourself, in case your parent needs a hand understanding something or the driver has a question that's easier to sort out with you directly.

For a parent who's never used a service like this, the unfamiliar part usually isn't the ride itself — it's not knowing what to expect beforehand. Walking them through it in plain terms helps: a car will come to their address at the time you've booked, the driver will have their name and will call or text if needed, and there's nothing to pay or sign in the car itself since everything is settled when you book.

It's also worth telling them the licence plate and driver's name if they're the type to feel reassured double-checking before getting in — that's exactly the information the driver-details message gives you, and there's no harm in passing it along in whatever way feels most reassuring for them.