Two Hotels, Almost the Same Name: Giving the Driver the Right One

Large hotel groups often place several properties across a city under the same brand, distinguished by a short qualifier — and travellers booking a transfer sometimes type the brand name from memory without the qualifier, or misremember which one they booked. A driver working from an incomplete name has no reliable way to know which of two or three similarly named hotels you mean, and the wrong guess can add a genuinely long detour to your trip.

Your hotel booking confirmation has the exact street address, and that's what actually resolves the ambiguity — a street name and number points to one building, where a hotel brand name alone might point to several. When you book your transfer, enter that address rather than typing the hotel's name from memory.

It takes thirty seconds to open your hotel confirmation email alongside your transfer booking and copy the address across, and it removes the entire risk of a mix-up rather than hoping you remembered the right property.

If you've lost track of which property in a chain you actually reserved, your hotel confirmation email is the definitive source — search your inbox for the booking reference rather than guessing from the hotel's general name. A booking platform's app or account page, if you used one, will also show the exact address under "my bookings".

If genuine doubt remains once you've checked, a quick message to the hotel with your reservation number settles it before you fly, which is far easier than resolving a mix-up once a car is already en route to the wrong building.

The fixed price we quote you is for the exact address you enter, and your driver is briefed on that specific destination — not a general area or a brand name. Get the address right at booking and the rest follows: a driver who knows precisely where they're taking you, and a price that's already settled for that trip.