Löwenströmska Hospital to Arlanda: Going Home After Surgery

Tell us at booking about any mobility or accessibility needs so we can send a suitable vehicle — that might mean easier entry and exit, or simply a driver briefed to allow more time and to help without you having to ask. This is read before the trip, not worked out on arrival, so it's worth being specific in the notes rather than general.

If you'd like help with your bags at the hospital entrance, mention that too — it's a reasonable thing to ask for and easier for the driver to plan for when it's flagged in advance.

Hospital discharge times move, often later than planned, and a departure that's been booked around a fixed pickup time doesn't have to feel rigid because of it. If your discharge slips, contact us as early as you can — changing the pickup time on the same day is free, subject to a car being available, and it's a far better option than trying to rush a discharge that isn't ready.

If your flight itself needs to change because of a delayed discharge, that's between you and the airline; our part is making sure the transfer to the airport still lines up with whatever your actual departure ends up being.

Wheelchair or mobility assistance inside the terminal — at check-in, through security, to the gate — is arranged with your airline or the airport directly, not with us; that's worth booking as early as you can once your flight is confirmed, since it's a separate process from the transfer itself. Our part is getting you comfortably from the hospital door to the terminal; the airline's assistance service takes over from there.

If discharge is delayed by more than a day, or your flight is rebooked entirely, cancelling more than 12 hours before your original pickup time is free and refunded in full — there's no penalty for a recovery that doesn't go exactly to schedule.