Sending Visiting Relatives Home: Booking Their Ride to Arlanda

There's nothing unusual about booking a ride for someone else — enter the pickup address (your home, or wherever your relatives are staying), the flight details, and the passenger count and luggage as they'll actually travel, not as you would. If your relatives are carrying gifts, extra bags picked up during the visit, or more luggage than they arrived with, size the vehicle category for the return trip's load, not the arrival one.

Before pickup, the driver's name, phone number and licence plate are sent out — if you booked using your own contact details, make sure that information reaches your relatives before the car arrives, whether that's forwarding a message or simply telling them to expect a car with those details. It's worth doing this the evening before, not while the car is already on its way.

If your relatives have a phone that works in Sweden and can receive messages directly, consider using their number on the booking instead, so the details go straight to the person actually travelling.

If your relatives don't speak Swedish or English confidently, walk them through the basics before the day: the driver will be waiting with a name and plate they can check, the price is already settled so there's no negotiation at the kerb, and the driver is expecting them by flight number, not just a rough time.

If anything comes up on the day — the driver hasn't shown, they can't find the car — make sure your relatives know they (or you, if you're reachable) can call the number on the booking or contact support directly rather than waiting uncertainly.

Set the pickup time around your relatives' checked-baggage and check-in needs, not around your own household's morning routine. If they're carrying gifts or fragile items bought during the trip, mention it in the booking notes so the driver knows to handle bags with care and, if needed, that a bigger category is worth choosing.