Your Flight Was Cancelled — What Happens to Your Ride to Arlanda?

As soon as you know your flight is cancelled, contact us — by phone or email — rather than assuming the ride sorts itself out. Give us your booking reference and the new plan if you already have one: a rebooked flight, a different day, or no immediate replacement while you deal with the airline.

When an airline cancels or diverts your flight, we refund you in full, whatever the timing — this is treated differently from a normal change of mind, because the flight being disrupted is exactly the kind of problem we exist to take off your hands, not yours to absorb.

That's true whether you find out days before your original pickup or with almost no notice at all. The refund applies to the situation, not to how much warning you happened to get.

Airlines often rebook cancelled passengers onto a later flight the same day, the next day, or sometimes a different route entirely. Once you have the new flight details, the simplest path is to cancel the original ride — refunded in full because the original flight was cancelled by the airline — and book a fresh one for the new time, so the pickup and flight tracking line up correctly with the flight you're actually taking.

If the new flight is the same day and the same route to the airport, ask us whether the existing booking can simply be moved rather than cancelled and rebooked — it can save a step when the change is small.

This full-refund treatment is specifically for a flight cancelled or diverted by the airline. If you decide on your own not to travel — a change of plans unrelated to the flight — that falls under our ordinary cancellation policy instead: free more than 12 hours before pickup, and we do what we can for you inside that window, including reselling or reassigning the trip where possible.

Keeping the two situations distinct matters mainly for how quickly things get sorted: an airline cancellation is refunded outright once we've confirmed it, while a personal change of plan follows the standard notice-based policy.