Left Something in the Car After Your Arlanda Drop-Off

You were sent the driver's name, phone number and licence plate before pickup — that message is the fastest route to your item, faster than going through general support first. Call or message the number directly and describe what's missing and roughly where in the car it might be.

The reason speed matters so much is that the car doesn't wait at the drop-off point — it moves on to another job soon after dropping you off, and the sooner you reach the driver, the more likely the item is still exactly where you left it rather than having shifted, or the driver having already noticed and set it aside.

If the driver doesn't answer immediately, contact support right away as a second channel — don't wait and try the driver again repeatedly before reaching out more broadly. Give us your booking reference, a description of the item, and where you last remember having it, and we'll help track it down through the driver.

If the item turns up, we arrange with you how to get it back — the fastest option is usually meeting the driver again if you're still nearby and haven't gone through security, though once you're airside or the flight has left, a courier return may be the only realistic option and that's arranged at your cost. If nothing turns up with the driver directly, it's treated as lost property under our normal process.

A quick check of the seat, the door pockets and the footwell before you close the door behind you catches most left-behind items before they become a problem at all — it takes ten seconds and it's worth building into the habit of getting out of any car, not just ours.