Taking a Wheelchair User to Arlanda

Mention the wheelchair at booking — whether it folds, whether it's a manual or powered chair, and roughly its size — in the mobility or notes field, and we confirm the right vehicle before pickup. A folding manual chair generally fits in most categories alongside normal luggage; a larger powered chair may need a specific vehicle, which is exactly why telling us in advance matters rather than finding out at pickup.

If you're also using airport assistance, book that with the airline in advance and tell us where the assistance meeting point is, or your best understanding of it — the driver can then aim the drop-off at the right spot rather than a generic terminal kerb. If you're not using formal assistance and just need a straightforward, convenient stop, mention that instead and we'll confirm what makes sense for the terminal.

None of this needs to be finalised the moment you book — the mobility details and drop-off preference can be added or adjusted in the notes, and we confirm by message before pickup so there's no ambiguity on the day. If anything changes closer to travel — a different chair, a different assistance arrangement — just update us.

Building in a few extra minutes at pickup itself, beyond the driving time, gives room for loading the chair or helping the passenger transfer without anyone feeling rushed. Mention if the person you're taking needs help getting in and out of the car, since that's useful for the driver to know before arriving rather than working out at the kerb.

The airport steps for a wheelchair user, particularly one using formal assistance, generally take longer than an unassisted departure — moving from the drop-off to the assistance point, then through security and to the gate with support all add time. Build a wider margin into your pickup time than you would for a standard departure, and check your airline's own guidance on assistance timing if you're unsure how much extra to allow.