Förare
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Hotel Concierges Booking Airport Rides for Guests

Updated 3 min read

A guest asks the concierge desk to book their airport ride, and the natural instinct is to book it the way you'd book anything else for the hotel — under the hotel's own details. But the guest is the one who needs to recognise their driver at pickup, so the booking needs to route driver information to them specifically, not back to the desk that arranged it.

This guide covers booking a departure transfer on a guest's behalf so the right information reaches the right person, with the receipt going wherever the hotel needs it to.

On this page
  1. Enter the guest's phone number, not the hotel's
  2. The hotel can still book and pay
  3. Receipt options
  4. Timing it against the guest's flight
  5. Booking a guest's arrival, not just their departure

Enter the guest's phone number, not the hotel's

The driver's name, phone number and licence plate are sent to whichever phone number is on the booking — enter the guest's own number so those details reach them directly, rather than arriving at the concierge desk where the guest has no way to see them once they've left the hotel.

The hotel can still book and pay

Entering the guest's phone number for driver details doesn't mean the guest has to be the one who books or pays — the concierge desk can complete the whole booking, choose the vehicle category, and pay, all while the guest's own contact details are what's used for the pickup itself. The two are independent.

Receipt options

Depending on how the hotel bills for this — as a service charged to the guest's room, or as a cost the hotel absorbs itself — choose the receipt option accordingly at booking. Either way, the receipt shows the price and VAT line clearly, made out to whichever name is entered.

Timing it against the guest's flight

Enter the guest's flight number if they have one, and the pickup can be adjusted if the flight changes — though for a departure, the booked pickup time is the key detail, since there's no landing to track yet. Make sure the guest knows roughly when to expect their driver to arrive.

Booking a guest's arrival, not just their departure

The same approach works for a guest's arrival at the start of their stay — enter their own phone number and flight number, and their driver details are sent directly to them before pickup, so they're met correctly even if the hotel arranged the whole trip before they landed.

What every Förare booking includes

The fixed price you see before booking is the price on your receipt — 6% VAT included, whole car, not per person.

  • Flight tracked — pickup follows your live arrival
  • 45 minutes free waiting on every pickup, from your driver's confirmed arrival
  • No terminal fee
  • No surge pricing, ever
  • Free cancellation up to 12 hours

Questions people ask before booking

Whose phone number should I enter when booking a guest's transfer?

The guest's own number — that's how the driver's name, phone number and licence plate reach them directly before pickup, rather than arriving at the concierge desk.

Can the hotel still pay for the booking even though the guest gets the driver details?

Yes — the hotel can book and pay for the whole trip while the guest's own contact details are used just for sending pickup information.

Can the receipt be billed to the hotel instead of the guest?

Yes — choose whichever receipt option matches how the hotel bills the service, and it's made out to that name accordingly.

Does the guest need their own flight number for a departure transfer?

It's useful if their return flight is relevant, but for a departure, the booked pickup time is what matters most since there's no landing to track.

Can I book multiple guests' transfers from the same concierge desk?

Yes — book each guest's transfer separately, with their own phone number entered on each booking, so driver details reach the right person every time.

Book your ride to Arlanda

Enter the address and you will see the price for the whole car before anything is paid. No account needed. The company receipt is preselected for you.

  • One fixed price for the whole car, 6% VAT included, shown before you pay.
  • Your driver's name, number and registration plate arrive before pickup.
  • Cancel free of charge more than 12 hours before pickup, refunded in full.
See your fixed priceSee the price list

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