Lost Your Receipt? Getting a Copy

A receipt is tied to a specific booking, so the fastest way to get a copy reissued is to identify that booking precisely rather than describing the trip generally. The details that narrow it down fastest are the date of the ride, the pickup and drop-off, and either the email address or the card used to pay — any one of those is usually enough on its own, but the more you can give, the faster support can match it.

If you have the original booking confirmation email, forward it — the reference number in it identifies the exact trip instantly and skips the back-and-forth entirely.

Contact support through the channels listed on the site and explain you need a copy of the receipt reissued for expense purposes, with whatever booking details you have. Because every trip's price and VAT line are already recorded against that booking, reissuing the same receipt is straightforward — it isn't reconstructed from memory, it's the same document sent again.

A private trip's receipt rarely gets looked at again after the card statement clears. A business trip's does, usually weeks later once an expense report is due, by which point the confirmation email may be buried, deleted, or sent to an inbox you don't check as often on the road. None of that is a problem on our end — the receipt exists against the booking whether or not you kept the email.

The simplest habit is filing the confirmation email into whatever folder or expense-tracking system you use for a trip as soon as it arrives, rather than after you land — it takes a few seconds and means the receipt that follows the ride lands somewhere you'll actually find it a month later.

If your company uses a dedicated expense app that scans forwarded receipts automatically, forwarding the post-ride receipt email to it the same day works the same way and removes the step entirely from your future self's to-do list.