Förare
Luggage, pets & accessibilityAll travellers

Damaged Suitcase at Arlanda? Report It Before You Leave

Updated 3 min read

Pulling a cracked or torn suitcase off the belt is a bad way to end a flight, and the instinct is to just get out of the terminal as fast as possible. The problem is that airlines generally want damage reported at the airport itself, at the baggage desk, and once you've left it can become much harder to claim for — so it's worth the few extra minutes before you head outside.

Here's how to fit that in without leaving your driver wondering where you are, and what the waiting window means for you.

On this page
  1. Report it before you go outside
  2. Your driver isn't going anywhere
  3. What to bring to the desk
  4. If you notice the damage later

Report it before you go outside

If your case arrives damaged, go to the airline's baggage desk in the arrivals area before leaving the terminal — this is generally where a damage report needs to be filed to have any chance of a claim, and each airline has its own process and time limits for doing so, so ask at the desk rather than assuming. It's a conversation worth having on the spot rather than from home later.

Your driver isn't going anywhere

Every pickup includes free waiting time, counted from when the driver confirms arrival, and on an airport pickup the timing follows your flight's actual landing — so a stop at the baggage desk on your way out doesn't put your ride at risk in the way it might with a fixed-time arrangement. If you think it'll take a while, a quick message to your driver using the contact details sent before pickup is a considerate way to let them know.

What to bring to the desk

  • Your boarding pass or booking reference
  • The bag tag, if you still have it
  • Photos of the damage, taken on the spot if possible

If you notice the damage later

Sometimes damage isn't obvious until you actually unpack — a crack that didn't show on the belt, a broken wheel that only fails once you try rolling the case properly. Airlines generally still accept reports within a short window after landing, but the exact time limit differs by carrier, so check with them directly and don't assume the moment has passed just because you've already left the airport.

What every Förare booking includes

The fixed price you see before booking is the price on your receipt — 6% VAT included, whole car, not per person.

  • Flight tracked — pickup follows your live arrival
  • 45 minutes free waiting, from your driver's confirmed arrival
  • No terminal fee
  • No surge pricing, ever
  • Free cancellation up to 12 hours

Questions people ask before booking

Where do I report damaged luggage at Arlanda?

At the airline's baggage desk in the arrivals area, before you leave the terminal — that's generally where a claim needs to start.

Will my driver leave if I take a few minutes at the baggage desk?

No — every pickup includes free waiting time from when the driver confirms arrival, and the pickup follows your actual landing time, so a stop at the desk is accounted for.

Should I let my driver know I'll be a few minutes?

It's a considerate thing to do — you'll have the driver's phone number sent before pickup, so a quick message is easy.

What should I have ready when I report the damage?

Your boarding pass or booking reference, the bag tag if you have it, and photos of the damage taken at the airport.

Can I use a damaged suitcase for the rest of my trip?

Usually, yes for the ride itself — a driver can still load a damaged case carefully. It's the airline claim that needs the airport-based report, not the transfer.

Does the free waiting window cover a longer claim process too?

The waiting window gives real margin, but if the desk process runs unusually long, a message to your driver using the details sent before pickup is worth sending.

Book your Arlanda pickup

Enter the address and you will see the price for the whole car before anything is paid. No account needed.

  • One fixed price for the whole car, 6% VAT included, shown before you pay.
  • 45 minutes of free waiting on every pickup, from the moment your driver confirms arrival.
  • Cancel free of charge more than 12 hours before pickup, refunded in full.
See your fixed priceSee the price list

Read next

All guides in Luggage, pets & accessibility