Förare
Luggage, pets & accessibilitySeniors

Older Travellers: Asking for Help with Heavy Bags

Updated 3 min read

Lifting a full suitcase into a boot is a small thing for some travellers and a genuine obstacle for others, especially after a long flight when everyone's tired and stiff. It shouldn't have to turn into an awkward request shouted across a car park — it's something you can settle before you've even landed.

A note at booking is all it takes, and it means help is expected rather than asked for on the spot.

Mention it when you book, not at the kerb

The notes field at booking is exactly the place for this — a short line saying you'd appreciate help lifting your bags into the boot means the driver isn't guessing when they meet you, and you're not left working out how to ask a stranger for a hand while jet-lagged.

What we can confirm and what we can't

Helping load and unload reasonable luggage is a normal part of the service and something you can expect without a special request. What we won't promise in writing is a guarantee for every possible situation — a genuinely heavy or awkward item is worth describing specifically in your notes so it's clear what's being asked for, rather than left vague.

The waiting window removes the time pressure

A slower pace loading and unloading bags isn't something to feel rushed about — every pickup includes free waiting time counted from when the driver confirms arrival, and on an airport pickup the timing follows your flight's actual landing. There's no reason to hurry through the boot just because a driver is technically waiting; that time is already built in.

What every Förare booking includes

The fixed price you see before booking is the price on your receipt — 6% VAT included, whole car, not per person.

  • Flight tracked — pickup follows your live arrival
  • 45 minutes free waiting, from your driver's confirmed arrival
  • No terminal fee
  • No surge pricing, ever
  • Free cancellation up to 12 hours

Questions people ask before booking

Do I need to ask the driver directly for help with my bags?

You can, but it's easier to note it when you book so the driver already knows to expect it rather than working it out at the kerb.

Is help with luggage included, or does it cost extra?

Helping load reasonable luggage is a normal part of the service, included in the fixed price shown before you book.

What if I have a particularly heavy or awkward bag?

Describe it specifically in your booking notes so it's clear what help is actually needed, rather than a general mention.

Can I request this for a return trip too?

Yes — add the same note whenever you book, whether it's an arrival, a departure, or a point-to-point ride.

Can a family member book on my behalf and add this note?

Yes — anyone can make the booking and write the notes, so it doesn't have to be the traveller themselves doing it.

Will the driver help carry bags all the way inside, not just to the door?

That depends on the specific pickup or drop-off point, but mentioning where you'd like help to end — the kerb, the lobby — gives the driver a clear picture in advance.

Can I ask for the same help on both the arrival and departure legs?

Yes — add the note when you book each leg, since arrival and departure are separate bookings with their own notes.

Is there a way to flag this if I book by phone rather than online?

Yes — mention it directly to whoever takes the booking so it's recorded the same way a written note would be.

Should I mention it again to the driver when they arrive?

It's not necessary, but a quick reminder never hurts — the note should already be with the driver, so it's simply a courtesy rather than a requirement.

Book your Arlanda pickup

Enter the address and you will see the price for the whole car before anything is paid. No account needed.

  • One fixed price for the whole car, 6% VAT included, shown before you pay.
  • We follow the live arrival and move the pickup to the actual landing time.
  • Cancel free of charge more than 12 hours before pickup, refunded in full.
See your fixed priceSee the price list

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