Förare
Luggage, pets & accessibilityTravellers with hidden disabilities

Hidden Disabilities and Airport Transfers

Updated 3 min read

A hidden disability — whether it affects communication, sensory processing, energy, or anything else that isn't obvious from looking at someone — doesn't come with a visible sign that tells a driver what would help. Explaining it in person, at the kerb, to a stranger, is exactly the kind of interaction many travellers would rather avoid.

The good news is you don't have to. A short note at booking does the same job, in writing, before you've even landed.

On this page
  1. A note does what an explanation at the kerb would
  2. Arlanda's own assistance programme
  3. What the ride itself offers
  4. Travelling with someone else who knows what helps

A note does what an explanation at the kerb would

Add a line to your booking notes describing what would genuinely help — more time, less conversation, clear simple instructions, whatever applies to you. It's read before a driver is assigned, so by the time you meet them, they already know rather than you having to explain anything in the moment.

Arlanda's own assistance programme

Arlanda, through Swedavia, runs its own passenger assistance programme for travellers who want support moving through the terminal itself — that's a separate system from the transfer and worth looking into directly with Swedavia if it would help with the parts of the journey inside the airport, before you ever reach the car.

What the ride itself offers

The driver's name, phone number and licence plate are sent before pickup, so there's no need to scan a crowd of strangers trying to work out who's meeting you. The pickup follows your flight's actual landing time, with free waiting built in, so there's no pressure to rush.

Travelling with someone else who knows what helps

If you're travelling with a companion who can add the booking notes on your behalf, that's entirely fine — the person who books doesn't have to be the one meeting the driver, and having someone else write the note can take one more thing off your plate on travel day, particularly if written communication in the moment is harder for you than in advance.

What every Förare booking includes

The fixed price you see before booking is the price on your receipt — 6% VAT included, whole car, not per person.

  • Flight tracked — pickup follows your live arrival
  • 45 minutes free waiting, from your driver's confirmed arrival
  • No terminal fee
  • No surge pricing, ever
  • Free cancellation up to 12 hours

Questions people ask before booking

Do I need to explain my situation to the driver in person?

No — a note in your booking does the job in advance, so the driver already knows what would help before you meet.

Is there help available inside the terminal itself?

Swedavia runs its own passenger assistance programme at Arlanda — check with them directly for what's available inside the airport, separate from the transfer.

How will I know who my driver is without a long interaction?

The driver's name, phone number and licence plate are sent before pickup, so you can identify the right car without needing to ask or explain anything.

Is there a cost for requesting extra time or a quieter approach?

No — the fixed price shown before you book covers the ride itself, with no separate charge for a note about what would help.

Does this apply on departure too, not just arrival?

Yes — add the same note to a departure or point-to-point booking; it isn't limited to arrivals.

Can a travel companion write the note on my behalf?

Yes — whoever makes the booking can add the notes, so it doesn't have to be you personally typing it out.

Is a sunflower lanyard recognised by drivers here?

We can't confirm that specifically, which is exactly why a written note in your booking is the more reliable way to communicate it in advance.

Should I add the note again if I change my booking later?

If you make changes to your booking, it's worth double-checking your notes carried over, or re-adding them if you're unsure, so nothing gets lost in the update.

Book your Arlanda pickup

Enter the address and you will see the price for the whole car before anything is paid. No account needed.

  • One fixed price for the whole car, 6% VAT included, shown before you pay.
  • Your driver's name, number and registration plate arrive before pickup.
  • Cancel free of charge more than 12 hours before pickup, refunded in full.
See your fixed priceSee the price list

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