Travelling After a Stroke: Planning the Ride

If getting in and out is easier from one side, or the front passenger seat works better than the back for support or sightline, say so plainly in the booking notes — "please pull up so the passenger side is accessible from the kerb" or "front seat preferred" is specific enough for the driver to plan the stop and the door they open first.

If a stick, a rollator or a wheelchair travels alongside, describe it too — folded dimensions if you have them — so the boot space is confirmed rather than assumed.

Getting in and settled can reasonably take longer than it would for another passenger, and that's fine — every pickup includes free waiting time from when the driver confirms arrival, so there's no rush built into the transaction itself. Mentioning in the notes that boarding may take a few extra minutes means the driver isn't standing there wondering whether something's wrong.

Medication, mobility aids and any equipment that travels with a stroke survivor often add up to more than the luggage a similar trip would otherwise need. Note it as you would an oversized bag — the vehicle category is chosen to fit the actual load, not just the passenger count, and a driver who knows in advance can help load everything without you having to explain it at the kerb.

You can book the transfer and add all of this on behalf of the traveller — the notes field works the same way whether you're booking your own trip or someone else's. If your contact details differ from the traveller's, it's worth adding a note explaining who to expect at the pickup point.