Luggage Help for Visually Impaired Travellers

Your driver's name, phone number and licence plate are sent to you before pickup, which means you or someone helping you can call ahead rather than search visually for a plate number among a row of similar cars. It's worth noting in your booking that you'd like the driver to call or approach you directly at the pickup point rather than wait for you to find them — a small thing to ask for, and one that changes the whole first few minutes.

Ask for help with your bags in the booking notes, specifically — most drivers help as a matter of course, but naming it means the driver knows to guide you to the boot and describe what they're doing as they load, rather than working silently while you wait uncertain of what's happening.

If you're travelling with a cane, a guide dog, or both alongside your luggage, mention all of it together so the driver has the full picture before arriving, not pieced together at the kerb.

A driver who's been told in advance can describe the car briefly — which door, where the handle is — rather than leaving you to work it out. None of this needs to be complicated; a plain note like "I'm visually impaired, please meet me at the doors and describe the car and door" gives the driver what they need.

The same notes are worth adding to a departure booking too — meeting you at your door, helping load bags, and describing the drop-off point at the terminal works the same way in reverse. Each booking is treated separately, so it's worth repeating the request rather than assuming it carries over from a previous trip.

If you're travelling with a sighted companion, it's still worth noting your needs in the booking — a companion can describe things too, but having the driver already briefed means less has to be explained in the moment, and your companion can focus on their own luggage rather than narrating everything for you as well.