Walking Frames, Crutches and Sticks in the Car

Most folding walking frames collapse down to something close in size to a large suitcase and take up roughly the same space in the boot — one or two units against a car's luggage budget, depending on the model. Crutches and sticks are easier still; they lie flat and take up very little room.

Mention the frame in your booking notes alongside your other luggage, with rough dimensions folded if you have them, so it's counted properly against the vehicle's capacity rather than turning up as a surprise.

If getting in and out is slower or needs a hand, say so directly — "please help me in and stow my frame in the boot" is enough. Every pickup includes free waiting time from when the driver confirms arrival, so there's no pressure built into the booking to rush the process.

For a single traveller with a folding rollator and ordinary luggage, a Standard, Electric or Business car is usually enough. If you're travelling with a companion, more luggage, or a bulkier walk-in frame that doesn't fold as small, the SUV/XL category's larger boot and higher luggage budget gives more room to work with.

• Note the walking frame or crutches alongside your other luggage when you book
• Ask specifically for help getting in and out if you'd like it
• Choose SUV/XL for a bulkier frame, a companion, or more luggage together

Your driver's name, phone number and licence plate are sent before pickup, and flight tracking means your pickup time follows your actual landing time rather than a fixed schedule — useful if getting from the gate to the pickup point simply takes you longer than it would another passenger.

If you're booking a pickup from your accommodation rather than the airport, the same notes apply — describe the frame or crutches, ask for help if you'd like it, and let the driver know if boarding might take a little longer than usual. It's worth repeating the request on a return trip rather than assuming it carries over from a previous booking, since each one is arranged separately.