Wheelchair Users: Booking a Suitable Car from Arlanda

A manual folding wheelchair, or a power chair that folds and whose battery can be removed, generally works with our standard vehicle categories — the chair goes in the boot, and you transfer to the car seat as you would with any other passenger car. This is the more common case and the one we can plan for reliably.

A chair that doesn't fold, or where transferring out of the chair isn't possible or appropriate, needs a ramp or lowered-floor vehicle instead — a different kind of vehicle from a standard taxi. We do not promise a ramp vehicle is always available; tell us in advance so we can confirm what's genuinely possible for your specific trip rather than assuming.

When you note that you're a wheelchair user, we'll ask whether the chair folds, its approximate weight and dimensions folded, whether it's manual or powered, and whether you're able to transfer to a car seat. These questions exist to match you to a car that actually works, not to slow the booking down.

• Does the chair fold, and roughly to what size?
• Is it manual or powered, and does the battery need to be removed to fold it?
• Can you transfer to a standard car seat, or do you need to travel seated in the chair?

Once we know what your trip needs, we confirm the vehicle before pickup — you're not left guessing whether the right car will actually show up. If a ramp vehicle is needed and isn't available for your date or time, we'll tell you honestly rather than send something that doesn't work, so you can plan around it in advance.

A folded wheelchair takes up space similar to a large suitcase in the boot's unit system, so if you're also travelling with a full set of luggage, mention both together — the vehicle category needs to account for the chair and the bags, not just the chair on its own.