Arlanda Pickups for Deaf and Hard-of-Hearing Travellers
Updated 3 min read
Most transfer services assume a phone call is the natural way to find your driver at the kerb, which is exactly the assumption that doesn't work if you're deaf or hard of hearing. The fix isn't complicated — it's making sure text is the plan from the start, rather than something you have to ask for while already standing in arrivals.
This covers how to set that up when you book, and how identifying your driver works without relying on a phone call at all.
On this page
Say it at booking, not on the day
Use the booking notes to say you're deaf or hard of hearing and that SMS, not a call, is how your driver should reach you. It's a small line to add, and it means your driver arrives already expecting to text rather than dial — no awkward moment at the kerb where a call goes nowhere and neither of you knows why.
How you find each other
Your driver's name, phone number and licence plate are sent before pickup by text, which is the same channel you'd use to reach them back — so the identifying information and the way you communicate with your driver are already aligned, without anything extra to arrange.
The licence plate is the most useful detail for spotting the right car without needing to speak to anyone: match it against what's in front of you, and you're not relying on a name being called out or a driver flagging you down verbally.
- Note in your booking that SMS, not a call, is how to reach you
- Driver name, phone number and licence plate arrive by text before pickup
- Match the licence plate to find your car without needing to speak to anyone
Why this matters more than it might seem
A phone call that goes unanswered can easily read, to a driver who doesn't know why, as a passenger who isn't ready or isn't there — exactly the kind of small misunderstanding that a one-line note at booking avoids entirely. It costs nothing to add, and it means the first contact at the kerb is the right one from the start rather than a call that has to be abandoned and retried differently.
If something needs sorting on the day
If the meeting point isn't obvious, or you can't immediately see the car, text the number you've been sent rather than waiting — it's the same channel your driver is expecting, and a short message gets a faster answer than standing in one spot hoping to be noticed.
None of this changes anything else about the booking: the price is fixed and shown before you book, and the flight is tracked so the pickup time follows your actual landing.
What every Förare booking includes
The fixed price you see before booking is the price on your receipt — 6% VAT included, whole car, not per person.
- Flight tracked — pickup follows your live arrival
- 45 minutes free waiting, from your driver's confirmed arrival
- No terminal fee
- No surge pricing, ever
- Free cancellation up to 12 hours
Questions people ask before booking
How do I tell you I need text instead of a phone call?
Add it to the notes field when you book. Your driver will then know to reach you by SMS rather than calling.
How will I identify the right car?
The driver's name, phone number and licence plate are sent by text before pickup — match the plate to the car in front of you.
What if I can't find the driver once I'm outside?
Text the number you've been sent. It's the same channel your driver is set up to use, so it's the fastest way to sort out where you both are.
Does this cost extra or need a special booking type?
No — it's simply a note on an ordinary booking, and the price is the same fixed price shown before you book.
Will my pickup time still follow my flight?
Yes — your flight is tracked as with any arrival, and the pickup time follows your actual landing.
Book your Arlanda pickup
Enter the address and you will see the price for the whole car before anything is paid. No account needed.
- One fixed price for the whole car, 6% VAT included, shown before you pay.
- Your driver's name, number and registration plate arrive before pickup.
- Cancel free of charge more than 12 hours before pickup, refunded in full.
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