Free Cancellation, Explained: What 12 Hours Actually Covers
Booking a transfer ahead of a trip means committing to a plan that might still move — a flight gets rebooked, a meeting shifts a day, an itinerary changes before you've even left. Prepaying for a fixed-price car only makes sense if changing your mind doesn't cost you anything, provided you're not doing it at the last minute.
This guide explains exactly what the 12-hour free-cancellation guarantee covers, the kind of situations it's actually built for, and what your options are if plans change closer to pickup than that.
What the 12-hour window actually covers
Cancel any booking up to 12 hours before its scheduled pickup time and you get a full refund to the original payment method — no cancellation fee, no partial refund, and no need to explain why. It applies the same way across every vehicle category and every route within our service area, whether you booked a Standard car for one person or a Minibus for a group.
The refund goes back to whatever you paid with — the same card, wallet or Klarna payment used at booking — rather than as a credit or voucher toward a future trip.
Common situations this actually solves
- A flight rebooked to a different day or a noticeably different time before the 12-hour cutoff arrives.
- A meeting, conference session or itinerary item that moves earlier or gets cancelled outright.
- Booking early — sometimes weeks ahead — while a flight or a schedule is still provisional, without worrying about being locked in.
- A trip that simply changes shape: a plan for two people that becomes a plan for one, or a transfer that turns out not to be needed at all.
What happens inside the 12-hour window
Once you're inside 12 hours of pickup, the booking is treated as locked in for automatic refund purposes — a driver is typically already allocated to it by that point. That doesn't mean there's nothing to be done: contact us directly and we'll always look for a fair solution, whether that's adjusting the pickup time, moving the booking, or something else that fits what's actually changed.
The distinction is simply between what's automatic and what needs a conversation — outside 12 hours, cancellation is unconditional and immediate; inside it, it's a case we look at directly rather than a blanket rule.
Cancelling or changing a booking
- Find your booking confirmation email — it has a link to manage the booking and the contact details for reaching us directly.
- To cancel outside the 12-hour window, use the cancellation option there; the refund to your original payment method is automatic.
- To change a pickup time or route rather than cancel outright, contact us with the new details — reachable through the same booking confirmation.
- Inside the 12-hour window, contact us directly rather than relying on self-service cancellation, so we can work out the right option for your specific situation.
What every Förare booking includes
The fixed price you see before booking is the price on your receipt — 6% VAT included, whole car, not per person.
- Flight tracked — pickup follows your live arrival
- 60 minutes free waiting, from actual landing
- No terminal fee
- No surge pricing, ever
- Free cancellation up to 12 hours
Questions people ask before booking
Do I get a full refund if I cancel more than 12 hours before pickup?
Yes — a full refund to your original payment method, with no cancellation fee, provided the cancellation happens more than 12 hours before the scheduled pickup time.
Does the refund go back to my card, or as credit for a future booking?
Back to your original payment method — the same card, wallet or Klarna payment used when you booked, not a credit or voucher.
What if my flight changes and I need to cancel within 12 hours?
Contact us directly. We'll always look for a fair solution based on what's actually changed, rather than applying a blanket rule at that point.
Can I change my pickup time instead of cancelling?
Yes — contact us through the details in your booking confirmation to move a pickup time or route rather than cancelling and rebooking from scratch.
Does the free-cancellation policy apply to every vehicle category?
Yes — the same 12-hour, full-refund terms apply whether you've booked a Standard car, an SUV / XL, a Business car or a Minibus.
Is it safe to book far in advance if my flight isn't fully confirmed yet?
Yes — that's exactly the situation the guarantee is built for. Book early, and if the flight or plan changes before the 12-hour cutoff, cancelling costs nothing.