Adding a Stop on the Way: What's Possible

Your price is calculated from the exact pickup and drop-off addresses on your booking, not a generic estimate. That's what lets it be fixed: the route is known before you pay, so the number can't move afterwards. A stop partway through would change the route, add waiting time nobody can predict, and turn a known trip into an open-ended one — which is exactly what a fixed price is designed to avoid.

So a booking doesn't have a stop built into it, and it isn't something to request from the back seat once the trip is under way. The driver is working to the route you booked, and the price you paid is for that route.

If your journey has a genuine second address — collecting a person, picking something up, dropping someone off — book it as two separate trips. Leg one runs from your pickup to the second address; leg two runs from there to your final destination, timed for when you'll actually be ready. Each has its own fixed price shown before you pay, its own driver details and its own free cancellation up to 12 hours before pickup.

Two legs also protect you from the thing that goes wrong most often with an improvised stop: the errand taking longer than planned. With a separate second booking, the key handover that runs twenty minutes over doesn't eat into anyone else's trip — the second car is booked for a time you chose, and it comes with the usual waiting time at pickup.

Often the simplest answer is to look at the trip differently. If you're collecting keys from a letting agent and then walking to the flat, the agent's office is your destination. If a relative lives near the person you're meeting, it may be easier for them to come to you. Before booking two legs, ask whether one of the addresses can simply become the end of the trip.

If you're genuinely unsure how to structure it, contact us before you book and describe what you're trying to do. We'll tell you honestly how to book it — which will be as one or more point-to-point trips, not a single trip with a stop added.

The same logic applies when two people are setting off from different places. Rather than one car collecting both, each person books a car from their own address, or one person travels to the other first and the pair book a single trip from there. It can feel less efficient on paper, but each booking is priced, timed and tracked on its own terms, and nobody is left waiting at a kerb because the first pickup ran late.