After You Pay: The Messages You'll Receive

The first message is your booking confirmation, sent as soon as payment completes. It restates the trip you've booked — pickup and drop-off, date and time, vehicle category and the fixed price you paid — so you have a single record to check against if anything about the booking needs revisiting later.

From the moment your flight number is on the booking, we're watching its live status in the background. You don't get a message for every check — only when something changes that affects your pickup, like the flight landing later or earlier than scheduled, at which point your pickup time updates to match.

Ahead of pickup, you're sent your driver's name, phone number and licence plate. This is the message worth watching for specifically — it's what lets you recognise the right car and reach your driver directly if you need to, rather than standing in arrivals hoping you've spotted the right person.

Once the trip is complete, a receipt is generated showing the total price, the VAT rate and amount, and it can be made out to you as a private traveller or to a company if you booked on its behalf. That's the final message in the chain, and it's the one to keep for any expense claim or bookkeeping you need to do afterward.

Not every trip generates a mid-chain message — if your flight lands roughly on schedule, you may simply go from your driver details straight to your receipt, with nothing in between. That's not a message missing; it just means there was nothing that needed flagging along the way.

Check your spam or junk folder first, since automated booking messages sometimes land there on some email providers — and if it's still missing, contact us directly and we'll confirm your booking's status right away rather than leaving you to wonder.