Booking for a Vulnerable Adult Travelling Alone
Updated 3 min read
Booking a transfer for someone you care for who's travelling alone — a family member with a learning disability, an older relative living with dementia, anyone who needs a bit more consideration than a standard pickup assumes — is a genuinely different kind of booking to make, and it's worth doing carefully rather than treating it as routine.
Here's how to set it up so the driver actually has what they need to help, and you're not left worrying the moment the car pulls away.
On this page
Booking on someone else's behalf
You can book the trip yourself as the carer, using your own contact details as the primary point of contact alongside the passenger's information — that way any update or issue reaches you, not just the person travelling, who may not be the best person to relay a problem in real time.
Use the booking notes to explain the situation in plain terms: the nature of the support need, anything the driver should know about communicating with the passenger, and what to do if the passenger seems distressed or confused during the trip.
Giving the driver a second contact number
Beyond the passenger's own number, if there is one, give us a second contact — yours, or another family member's — that the driver or support team can reach if something comes up during the trip that the passenger themselves can't easily handle. This is one of the most practical things you can set up in advance, and it's specifically for exactly this kind of situation.
What to expect on the day
The driver's name, phone number and licence plate are sent before pickup, the same as any trip — it's worth going through these with the passenger in advance if that helps them feel prepared, or having them ready yourself if you'll be talking them through the pickup by phone.
If anything about the trip needs adjusting on the day — the pickup running later, a different meeting point working better — call the number on the booking directly rather than waiting for a message to reach the passenger themselves.
Regular trips for the same passenger
If this is a journey the same person makes repeatedly — a regular appointment, a routine visit between family — it's worth keeping a short note of what worked well and what you'd change, and reusing it each time you book rather than starting from scratch. Consistency helps everyone: the passenger has a familiar pattern to expect, and whoever books gets it right faster with each repeat trip.
It's also worth mentioning to us directly if this is becoming a regular booking, since a known, recurring arrangement is easier for us to plan around than a one-off request each time.
What every Förare booking includes
The fixed price you see before booking is the price on your receipt — 6% VAT included, whole car, not per person.
- Flight tracked — pickup follows your live arrival
- 45 minutes free waiting, from your driver's confirmed arrival
- No terminal fee
- No surge pricing, ever
- Free cancellation up to 12 hours
Questions people ask before booking
Can I book a ride for someone else and be the point of contact myself?
Yes — book with your own contact details alongside the passenger's, so any update reaches you directly.
How do I let the driver know about a support need in advance?
Use the booking notes to explain the situation and anything specific the driver should know — this is read and taken into account before the trip.
Can I add a second contact number in case something comes up?
Yes — give us a second contact, yours or a family member's, that can be reached during the trip if the passenger can't handle something themselves.
Will the driver know who to expect and what they look like?
Give any relevant detail in the booking notes — a description, or anything that helps identify the passenger, is genuinely useful information for the driver to have.
What if the passenger seems distressed during the trip?
Explain in the notes what you'd like the driver to do in that situation, and make sure the second contact number is one that can be reached quickly if needed.
Book your Arlanda pickup
Enter the address and you will see the price for the whole car before anything is paid. No account needed.
- One fixed price for the whole car, 6% VAT included, shown before you pay.
- Your driver's name, number and registration plate arrive before pickup.
- Cancel free of charge more than 12 hours before pickup, refunded in full.
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