What Personal Data Your Booking Uses

Every field earns its place. Nothing is collected because it might be useful someday — each piece is there because a specific part of the trip depends on it.

• Your name and phone number, so the driver can identify you and reach you if needed
• A pickup and drop-off address, so the route can be quoted and driven
• A flight number, if you're arriving or departing by air, so we can track it
• Payment details, handled directly by our payment processor — card numbers never reach us
• An email address, for the booking confirmation and receipt

Your name and phone number are shared with the driver assigned to your trip, because that's the person who needs to identify you at pickup and reach you if plans change. Your flight number is used to track the live arrival time so your pickup can follow it. Payment information goes to our payment processor and never sits on our own systems as a full card number.

We don't sell personal data, and we don't use your booking details for anything unrelated to the trip you booked — no unrelated marketing lists built from a transfer booking.

This is the one field that sometimes gives people pause, because it can feel like more information than a taxi needs. The reason is practical: without it, we can't watch your actual landing time, and your pickup would be set to a fixed clock time instead of following the flight. It's optional in the sense that you can book without it, but the flight-tracking benefit only works if we have it.

The complete picture — retention periods, your rights under GDPR, how to request a copy or deletion of your data, and who to contact — is set out in full in our privacy policy, linked from every page on the site. This guide is the short version for someone deciding whether to book; the policy is the long version for anyone who wants the specifics in writing.