Will I Always Get an Electric Car If I Choose Electric?

Selecting Electric at booking tells us to prioritise an electric vehicle for your trip. For most bookings, made with reasonable notice, that's exactly what you get — the category exists because we have electric cars in the fleet and the ability to assign them to specific trips.

Availability depends on which vehicles are free at your exact pickup time and in the right location — the same constraint that applies to every category, not something unique to Electric. A very short-notice booking, an unusual time of day, or a route that puts a car far from where it's needed can all mean the specific electric vehicle you'd expect isn't the one available.

If we can't match your booking to an electric vehicle, we tell you rather than send a different category and let you find out at the kerb. You'd hear this before your trip, giving you the chance to decide whether to keep the booking with a different vehicle sent instead, or make other arrangements. We don't treat 'Electric' as a label we can quietly swap out.

When an electric vehicle is sent, the only claim we make about it is that it's fully electric, with no local exhaust — that's the substantiated fact, and it's as far as the claim goes. We don't describe any category as having no environmental impact at all, or as having no climate footprint at all or environmentally virtuous, because once manufacturing and the wider electricity supply are counted, those broader claims don't hold up, and we'd rather be precise than impressive.

This matters more than it might seem, because a category name alone can carry an implied promise it hasn't actually made. We'd rather you choose Electric knowing exactly what it does and doesn't claim than assume more from the label than the car itself can support.

None of this changes what the category actually offers: the same seats and luggage as Standard, the same fixed price shown before you pay, and the same guarantees on flight tracking and waiting time. Choosing Electric is simply a preference about the vehicle itself, backed by a claim we can stand behind rather than one that sounds bigger than it is.