Booked the Wrong Address? Fixing It

Autocomplete is convenient and usually right, but it's also where most address errors creep in — a street name that exists in more than one area, a similar-sounding suburb, a suggestion tapped a moment too soon. It's worth reading the full address shown in your confirmation, not just the street name, before you move on from the booking form.

1. Open the confirmation email or message you received after booking.
2. Read the full pickup and drop-off address, including the area or postal code, not just the street name.
3. If anything looks off — a district you don't recognise, a number that doesn't match where you're actually staying — don't wait to see if it sorts itself out.

Contact support as soon as you notice, with your booking reference to hand. An address correction is a straightforward change we can make directly — it isn't treated as a complaint or a fault on your part, just a normal edit. If the corrected address means a genuinely different route, the price is re-quoted the same way any address change is handled: you see the new figure and agree to it before anything is charged.

Call rather than email if pickup is close — a phone call reaches a person faster than a message queue, and an address correction close to pickup time is exactly the kind of thing worth a call. The sooner it's flagged, the more room there is to redirect the driver before they've set off, rather than after.

Once you've corrected it, it's worth a habit rather than a one-off fix: read the full suggested address before tapping it, including the district or postal code, not just the street name that first catches your eye. It takes a few extra seconds at booking and avoids the far more stressful version of the same problem happening at pickup, when there's less time to sort it out calmly.