What to Write in the Booking Notes

• Which entrance or door to use, if the building has more than one and it isn't obvious from the street
• A door code or buzzer number, if the driver needs to reach you rather than you coming down
• An oversized item — skis, a bike, a cot — so it's confirmed to fit before pickup, not discovered at the kerb
• A mobility need, so the right vehicle and a little extra time are planned for
• A landmark, if the address itself is hard to pin down precisely — 'the yellow building opposite the church' can help more than a street number

Your flight number has its own field — put it there rather than in notes, since that's what actually drives flight tracking. Passenger count and luggage are set through the vehicle category at booking, not described in free text; if you need a bigger category, change that directly rather than trying to explain it in notes.

A driver reads the note once, usually shortly before pickup, so clarity beats length. "Ring buzzer 14, third floor, no lift" tells them exactly what to do. "Might be a bit tricky to find" tells them nothing they can act on. Write it as an instruction for a stranger who's never been to your address before, because that's exactly who's reading it.

It's attached to your booking and visible to the driver assigned to your trip. If something in it needs confirming before we can commit to it — an item that might not fit the category you've booked, for instance — we'll get back to you before pickup rather than leave it to be discovered on the day.

Even on a completely routine trip with nothing unusual to flag, it costs nothing to glance at the notes field before finishing your booking and ask whether anything about this specific pickup is worth a driver knowing in advance. Most of the time the answer is genuinely nothing — but on the trips where it matters, it tends to matter a lot, and it's the kind of small habit that pays for itself the one time it counts.