Booked Through a Travel Site? How That Differs from Booking Direct

When your transfer is arranged through a partner — a hotel, an agent, a booking platform — that partner's own booking, payment and cancellation terms govern the arrangement you made with them. If we perform the trip itself, we're still responsible for delivering it: the car showing up, the flight being tracked, the driver being a licensed professional. But changes, refunds and cancellations for that booking route through the partner first, not us directly.

Whoever you booked through, the actual trip — if performed by us — carries the same guarantees: flight tracking, a fixed price for the vehicle, driver details sent before pickup, a licensed Swedish taxi operation throughout. The difference isn't in the ride itself, it's in who you contact if something about the arrangement needs changing.

The main practical benefit of booking with us directly isn't about the ride quality, which doesn't change — it's about having one point of contact for the whole thing, from booking through to any change, cancellation or question, without needing to go through a third party's own support process first. See the guide on booking direct after a partner trip for a fuller look at making that switch.

Check the confirmation you received when you first booked — it will tell you whose terms and contact details apply. If you genuinely can't tell and want to know whether we performed your trip, contact our support with whatever details you have; we can usually confirm from the pickup time and route.

None of this is a criticism of booking through a partner — for many travellers, bundling a transfer with a flight or hotel is genuinely convenient, and it remains a perfectly reasonable way to arrange one. It's simply worth knowing, before you need to change or query anything, whose terms actually apply to that specific booking, so you're not caught out contacting the wrong side of the arrangement when something needs sorting.