Booking Without an Account: What You Need

That's the complete list. Nothing here is an account credential — it's the information needed to perform this specific trip.

• Your name and phone number, so a driver can identify you and reach you if needed
• An email address, for the confirmation and receipt
• Your pickup and drop-off addresses, and the time
• A flight number, if you have one — optional, but useful for tracking
• Payment details, handled directly by our payment processor

You still receive a full booking confirmation with a reference number, driver details before pickup, and a receipt with the VAT line afterwards — none of that requires an account to exist. Everything is sent to the contact details you entered on the booking itself.

There's no saved history tying one booking to the next unless you specifically keep your own confirmation emails — each booking is independent. If you travel with us regularly, that just means re-entering your details each time, which for most people is quicker than logging into an account would be anyway.

Since there's no account to log into, the way to reference a past trip is your booking reference from the original confirmation email — keep that if you might need to raise a question about the trip later. Support can look up a booking from the reference, the route and date, or the email used, even without an account attached to any of it.

Most travellers book an airport transfer occasionally, not daily, and an account you barely use is more friction than convenience — a password to remember, a profile to maintain, for a service you might touch twice a year. Keeping every booking self-contained means the barrier to booking at all stays as low as possible, which matters most exactly when you're rushed and just need the car sorted quickly.

If that ever changes and an account genuinely becomes useful to enough travellers, it's the kind of thing we'd only add on top of the account-free option, never in place of it — booking without one should always remain a straightforward choice, not something phased out over time.