Changing Your Booking After the Driver's Details Have Arrived

For anything that changes the booking itself — the time, the address, the category — go through support rather than messaging the driver directly. Support can update the booking properly, confirm any price difference, and coordinate with the driver, rather than a change being agreed informally over a text that doesn't update the official record.

The driver's number is genuinely the right channel for anything specific to that trip on the day itself — you're running a few minutes late, you can't find them in arrivals, you're at a slightly different spot than the confirmed pickup point. That's not a booking change, it's coordination for a pickup that's already happening.

A same-day, same-route time adjustment is usually still possible even after a driver's been assigned, subject to their schedule allowing it — contact support and we'll confirm quickly rather than leave you waiting. A bigger change, like a different address that reroutes the trip entirely, is harder to accommodate the closer it gets to pickup, since it may mean reassigning a different vehicle altogether.

If a change isn't possible this close to pickup, we'll tell you plainly rather than leave you guessing, and talk through the alternative — whether that's proceeding as booked or cancelling under whichever cancellation terms currently apply given how close you are to pickup.

It's a small thing to keep in mind, but it saves genuine confusion on the day: the driver you're messaging is coordinating your actual pickup, not managing your booking record. Keeping those two channels separate — support for the booking itself, the driver for what's happening in real time — means both sides of a change happen properly, rather than an informal text exchange leaving the official booking out of sync with what was actually agreed.