Didn't Get Your Confirmation Email?

This is where a missing confirmation lands more often than anywhere else — automated transactional emails sometimes get filtered even from legitimate senders. Check your spam or junk folder, and if your email client has a separate promotions or updates tab, check there too before assuming anything's wrong.

A single mistyped character in the address is enough for the email to go nowhere and for you to never know. If you're not certain the address was entered correctly, that's the most likely explanation for a genuinely missing confirmation — worth thinking back to whether you typed it carefully or auto-filled something that might have been wrong.

Check your bank or card statement — if a charge for the booking is there, the booking exists regardless of whether the email has surfaced. Contact support with the approximate time you booked, the route, and your payment reference or the last few digits of the card used. That's enough for us to locate the booking, confirm it directly with you, and correct the email address on file so future messages, including your driver's details, actually reach you.

If no charge appears on your statement at all, the booking most likely didn't complete, and it's worth simply booking again rather than waiting on an email that was never going to arrive.

If you're still uneasy even after checking spam and your statement, contact support directly and ask us to confirm the booking verbally or in a fresh message — there's no harm in double-checking, and it's far better to resolve the uncertainty a day or two before travel than to be wondering about it on the morning itself. A quick call is usually all it takes to put the question to rest.