Your Consumer Rights When Booking Transport in Sweden

Swedish distance-selling law (distansavtalslagen) and the equivalent EU directive specifically exclude transport services booked for a particular date from the general right of withdrawal. The reasoning is practical: a car booked for a specific time on a specific day is a service tied to that moment, not a product that can simply be returned once used or unused — unlike, say, an item ordered online that can be sent back.

Because there's no statutory obligation here, our cancellation policy is entirely our own choice, given to you as a genuine benefit rather than a legal minimum: free cancellation more than 12 hours before pickup, refunded in full. That's more generous than the law requires, precisely because there's no legal requirement at all — we could offer nothing and still be compliant, and we've chosen not to.

The exemption on withdrawal doesn't mean you have no rights at all. Standard consumer protections around service quality, misleading information, and the right to complain and escalate to an independent body like Allmänna reklamationsnämnden (ARN) still apply fully to a taxi booking, the same as any other consumer contract in Sweden. What's specifically excluded is only the cooling-off withdrawal right tied to distance selling — everything else about being treated fairly as a consumer stands.

You can't withdraw from a booking the way you might from an online order bought on a whim, but you can cancel it under our own policy, freely and in full, as long as you do it more than 12 hours ahead. Treat the 12-hour window as the real deadline that matters, and everything else about consumer protection in Sweden continues to apply to how the trip itself is delivered and how any dispute is handled.