Invoice or Receipt? What Companies Receive

Bookings are prepaid at the time of booking, which is what makes them a receipted transaction rather than an invoiced one — an invoice implies payment terms and a bill sent afterwards, whereas payment here has already happened by the time any paperwork is issued. The receipt documents a transaction that's already complete.

The price paid, the VAT rate applied and the VAT amount shown separately, and it can be made out to a company name rather than an individual traveller's — enter the company details at booking, or contact support afterwards if the trip was booked under a personal name but needs to be reissued to the company. That VAT line is generally what an accounts team actually needs to process the expense, invoice or not.

A receipt can be made out to a company based outside Sweden the same way as a Swedish one — enter the company's name and details at booking. VAT is charged at the rate that applies to this passenger transport service in Sweden regardless of where the paying company is based, since the trip itself takes place here.

Contact support and explain what your process needs — we can talk through what's practically possible given that bookings are prepaid rather than billed afterwards. We won't promise a formal invoice as a standard product where the underlying payment structure doesn't support one, but we'll tell you honestly what documentation can be provided for your specific situation.

The simplest way to avoid a back-and-forth afterwards is to enter the company's full details correctly at the point of booking, rather than book under a personal name and ask for it to be reissued later. If several employees are booking trips that all need to land on the same company account for expensing, agreeing the exact company name and details to use consistently across bookings saves a reconciliation headache at the end of the month.