EU Air Passenger Rights and Your Transfer Costs

EU Regulation 261/2004 sets out passenger rights around denied boarding, long delays and cancellations on flights departing the EU (and some arriving) — covering things like care, rebooking, and compensation depending on the circumstances and the length of delay. Whether transport costs specifically are covered depends on the situation; this isn't something we can determine on your behalf, since it's between you and the airline or, if needed, a national enforcement body.

If your flight disruption led to you needing transport you wouldn't otherwise have booked — an unexpected overnight stay requiring an extra transfer, for example — a clear receipt showing the price, the VAT line and the trip details is exactly the kind of documentation that supports a claim to the airline. Keep it, along with anything else connecting the extra cost to the disruption itself.

We can give you a proper receipt for any trip you book with us, with the VAT line clearly shown — that's straightforward and something we do as a matter of course. What we can't do is advise on whether your specific claim to an airline will succeed, or represent you in that claim; that's a matter for the airline, and if needed, the relevant national enforcement body or, within the EU, official guidance on air passenger rights.

The European Commission and national civil aviation authorities publish guidance on exactly what's covered and how to claim — that's the right place for the details of your specific situation, since the rules and your entitlement depend on the airline, the route and the nature of the disruption. Treat this guide as context for why keeping your receipt matters, not as a determination of what you're owed.

Whether or not you end up needing to make a claim, it's simply good practice to keep every receipt from a disrupted trip together — transfers, meals, any accommodation booked as a result — rather than assume you won't need them. If a claim does turn out to be worth pursuing once you're home and have time to look into it properly, having the documentation already gathered saves having to reconstruct the timeline of a stressful day from memory weeks later.