Why Prepaid? What Paying Up Front Protects You From

Once you've paid, the fixed price you agreed to is the price for that trip — full stop. Traffic, the route the driver takes, how long the journey actually ends up taking: none of it changes what's already been charged. Paying up front is what makes that lock possible; there's no meter running afterward that could produce a different number.

Because the trip is already paid for, there's no payment step when your driver arrives — no card reader, no working out whether a tip is expected, no fumbling with a wallet while managing luggage and possibly kids or jet lag. You're simply met, and you get in.

A prepaid booking generates its receipt at the point of payment, with the VAT line included, so it's sitting in your inbox before the trip even happens — useful if you need to file an expense claim quickly, or if you simply want a record without having to remember to ask for one afterward.

Prepaying doesn't mean losing flexibility. Cancel more than 12 hours before pickup and you're refunded in full to the payment method you used. Within 12 hours, contact us as soon as you know — where we can resell or reassign the trip we refund what we can, and either way we tell you the outcome.

For someone unfamiliar with Sweden, prepaying also removes a specific kind of stress: not knowing what's a reasonable amount to pay, not having local currency ready, not being sure how tipping works here. None of that has to be figured out at the kerb, because the transaction is already done by the time you land.