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Flight Cancelled Within 12 Hours: What We Can Do

Updated 3 min read

The standard cancellation window gives you free cancellation more than 12 hours before pickup — but a flight cancellation doesn't wait for a convenient window. If your airline cancels or diverts your flight within that 12-hour period, through no fault of your own, the normal timing rule isn't the one that applies.

Here's what happens in that specific situation, and what to do the moment you know.

On this page
  1. The exception for an airline's decision
  2. What to do as soon as you know
  3. If you're rebooked onto a different flight
  4. Why this is treated differently from a normal cancellation

The exception for an airline's decision

If your flight is cancelled or diverted by the airline, you're refunded in full — whatever the timing, including inside the normal 12-hour cancellation window. The reasoning is straightforward: a flight being disrupted by the airline is exactly the kind of situation a fixed transfer booking shouldn't leave you stranded over, and it isn't something you had any control over.

What to do as soon as you know

  1. As soon as you're told your flight is cancelled or diverted, contact us — the sooner we know, the sooner the booking can be resolved.
  2. Let us know the details: your original booking, the flight in question, and what the airline has told you.
  3. We refund you in full to the original payment method, following the normal refund process for how you paid.

If you're rebooked onto a different flight

If the airline puts you on a different flight rather than cancelling your trip entirely, that's a separate situation from a full cancellation — get in touch with the new flight details and we can look at moving your pickup to match it, rather than treating it as a cancelled booking outright.

Why this is treated differently from a normal cancellation

The standard cancellation window exists because a short-notice cancellation genuinely affects whether a booking can be resold or reassigned to someone else. An airline cancelling your flight is a different situation entirely — it's not something you chose, and it's not fair to treat it the same as changing your mind about a trip. That's the reasoning behind refunding it in full regardless of timing.

What every Förare booking includes

The fixed price you see before booking is the price on your receipt — 6% VAT included, whole car, not per person.

  • Flight tracked — pickup follows your live arrival
  • 45 minutes free waiting, from your driver's confirmed arrival
  • No terminal fee
  • No surge pricing, ever
  • Free cancellation up to 12 hours

Questions people ask before booking

My flight was cancelled by the airline less than 12 hours before pickup — am I still refunded?

Yes, in full, regardless of the timing. The airline cancelling or diverting your flight is treated separately from the normal 12-hour cancellation window.

What should I do the moment I find out my flight is cancelled?

Contact us as soon as you know, with your booking and flight details, so we can process the refund without delay.

Do I need to prove the airline cancelled the flight?

Tell us what the airline has told you when you get in touch — we handle these on a straightforward basis rather than asking for extensive documentation.

What if I'm rebooked onto a later flight instead of the trip being cancelled outright?

Contact us with the new flight details — we can look at moving your pickup to match the new arrival rather than treating it as a full cancellation.

How long does the refund take once it's processed?

Refunds go to your original payment method following the normal process for that method once we've confirmed the cancellation.

Why is an airline cancellation treated differently from a normal cancellation?

Because it wasn't your choice — the 12-hour window exists for cancellations you control, and an airline's decision is a different, unplanned situation that's refunded in full regardless of timing.

Does this apply to a departure flight as well as an arrival?

Yes — if your outbound or return flight is cancelled or diverted by the airline, the same full refund applies, whatever the timing.

Book your Arlanda pickup

Enter the address and you will see the price for the whole car before anything is paid. No account needed.

  • One fixed price for the whole car, 6% VAT included, shown before you pay.
  • We follow the live arrival and move the pickup to the actual landing time.
  • Cancel free of charge more than 12 hours before pickup, refunded in full.
See your fixed priceSee the price list

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