What Happens If Your Driver Is Running Late at Arlanda
Updated 3 min read
Standing in arrivals wondering whether your ride is actually coming is one of the specific things a booked transfer is supposed to remove — but it's a fair question to ask before you land, not after: what actually happens if the car is running late? The short answer is that you're not left guessing, because you already have the information you'd need to find out.
This guide walks through what you can see before you even worry, how to reach someone if you're still unsure, and what the published terms say about delays.
On this page
What you already know before you land
Your driver's name, phone number and licence plate are sent to you before pickup, so if a car isn't where you expect it, you have a direct way to reach the person driving it — not a general support line as your only option, but the actual driver. That's the first and fastest way to find out what's happening if something feels off.
Because your flight is tracked, the pickup itself is planned around your actual landing time, not the scheduled one — so a late flight on your end doesn't create a 'my driver isn't here' situation in the first place; the driver's arrival is timed to when you actually land.
Free waiting is built in
Every pickup includes a period of free waiting once the driver has confirmed arrival, so a short gap between the driver arriving and you making it through baggage claim or the terminal isn't something you need to worry about or rush for. It's built into every booking, not something you have to ask for.
If you genuinely can't find your driver
- Check the driver details message again for the exact licence plate and pickup point.
- Call the phone number sent to you — this reaches the driver directly, not a call centre.
- If you still can't connect, contact support through the channel given in your booking confirmation.
What the terms say
Beyond the driver details and flight tracking, the published terms set out cancellation rights — free cancellation more than 12 hours before your pickup time, refunded in full — which matters if a delay on either side means the plan genuinely needs to change rather than just needing a few more minutes. For the specifics of any situation not covered here, the terms page is the definitive source, not general guidance like this article.
What every Förare booking includes
The fixed price you see before booking is the price on your receipt — 6% VAT included, whole car, not per person.
- Flight tracked — pickup follows your live arrival
- 45 minutes free waiting, from your driver's confirmed arrival
- No terminal fee
- No surge pricing, ever
- Free cancellation up to 12 hours
Questions people ask before booking
How will I know if my driver is running late?
You have the driver's phone number sent to you before pickup, so you can call directly rather than waiting and wondering. The pickup itself is also timed to your actual flight landing, which avoids most situations where a driver isn't ready.
Is there a grace period if I take longer than expected to reach arrivals?
Yes — every pickup includes free waiting time once the driver confirms arrival, built into every booking automatically.
Who do I contact if I can't find my driver at all?
Call the phone number sent in your driver details first — it reaches the driver directly. If that doesn't resolve it, use the support contact given in your booking confirmation.
Does my pickup time change if my flight lands late?
Yes, automatically — your flight is tracked and the pickup time follows your actual landing time, not the original schedule.
What if I need to cancel because of a change in plans?
Cancel more than 12 hours before your pickup time and it's refunded in full, as set out in the published terms.
Book your Arlanda pickup
Enter the address and you will see the price for the whole car before anything is paid. No account needed.
- One fixed price for the whole car, 6% VAT included, shown before you pay.
- Your driver's name, number and registration plate arrive before pickup.
- Cancel free of charge more than 12 hours before pickup, refunded in full.
Read next
- Booking & pricesGroups of five
A Car for Five People from Arlanda: Which Category Fits
Five travellers are one too many for a Standard sedan — here's why the SUV/XL is the usual fit, when the Minibus is the better call, and how luggage factors in.
Updated
- Booking & pricesBusiness travellers
Adding a Reference, Cost Centre or PO Number to Your Receipt
Finance teams often bounce receipts missing a project code or PO number. Here's what the company receipt can carry, and what to do if a reference is mandatory.
Updated
- Booking & pricesAll travellers
Adding a Stop on the Way: What's Possible
Need to collect someone or pick up keys en route? Why a booking covers one pickup and one drop-off, and how to plan a trip with a second address.
Updated
- Booking & pricesAll travellers
After You Pay: The Messages You'll Receive
From the moment you pay to the moment you step off your ride, here's every message you can expect — confirmation, driver details, flight updates, and the receipt.
Updated
- Booking & pricesResidents
Airport Parking or a Transfer Both Ways: A Method for Comparing
Long-stay parking versus booking rides to and from Arlanda both ways — a simple method to compare the two honestly, using the actual prices you see, not ours.
Updated
- Booking & pricesGroups of three
Airport Train or a Car for Three? Doing the Per-Person Maths Yourself
Is a car cheaper than the airport train for three or more people? A transparent method to do the per-person maths yourself, using the real fares in front of you.
Updated