Turned Up with One Bag More Than You Booked?

Every vehicle category has a combined luggage budget it's built for — a large case counting for more than a cabin bag, spent however your bags are actually packed. One extra bag is simply a change to that count, not a different kind of trip. It doesn't cancel anything, and it doesn't need to be a source of stress on the day.

If your vehicle category's luggage budget has room for the extra bag, that's the end of it — your driver loads it, and the trip carries on as booked. Categories are sized with some margin precisely so a bag or two of flex doesn't automatically mean a problem.

If the extra bag genuinely pushes you past what your booked category can carry, the answer isn't to leave it behind or wedge it in somewhere unsafe — it's to move you to a vehicle category with the room. Tell us as soon as you know, ideally before you're standing at the kerb with it, and we sort out the right car rather than you finding out it doesn't fit only once you're there.

Moving to a larger category can mean a different price than the one you originally booked, since it's genuinely a different vehicle — but it's a straightforward change, not a penalty, and it's always better to raise it early.

If you already suspect you'll have more luggage than you booked for — a gift you're bringing home, equipment you didn't originally plan on — the notes field at booking is the place to say so. Confirming it before pickup means there's no uncertainty waiting for you at pickup.