Why We Ask for Your Flight Number

Once your flight number is on your booking, we watch its live arrival status rather than relying on the schedule printed when you bought your ticket. If your flight lands later — or earlier — than planned, your pickup time moves with it automatically, at no charge and without you needing to contact anyone.

That's the entire point of asking for it: a printed schedule is a plan, not a guarantee, and flights land early or late often enough that pinning your pickup to the schedule alone would mean either a driver waiting for a flight that hasn't landed, or you arriving to find no one there yet.

Because your pickup time follows the actual landing, the free waiting window doesn't start counting down while you're still in the air or working through passport control after a delay. The clock only starts once your driver confirms arrival at the pickup point, against the real landing time — not the one printed on your original ticket.

If you rebook onto a different flight, update the booking with the new flight number as soon as you know — that's what keeps tracking accurate, since it's the number, not the airline or route, that we're watching against live arrival data.

Giving us your flight number changes nothing about the price or the route — it only affects the timing. The fixed price is calculated from your addresses and vehicle category, entirely separate from whichever flight brings you to Arlanda.

It also isn't used for anything beyond tracking your own pickup — it's not shared or used to build a wider travel profile, just checked against live arrival data for the one purpose of getting your pickup time right.